Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher (or a voucher number).

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies, and also Crisis Foodline. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

Option 1. Call our local Crisis Foodline help desk.

Crisis Food Line

If you call our Crisis Foodline on (01635) 760560 we can talk through your situation, and if appropriate, give you an electronic voucher number, which will enable you to get free food from one of our local Foodbank Centres.

Option 2. Visit a local referral agency.

They will discuss your situation, and supply you with a red foodbank voucher where appropriate.
foodbank voucher

Now, take  your foodbank voucher (or electronic voucher number) to your nearest foodbank centre

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment.
Our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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